Sales Policy

• A company account in Docvivo CRM is required in order to make a purchase; the account is created free of charge.
• Package purchase, package change, Add-on Package and renewal transactions may only be carried out by the administrator of the company account.
• All memberships are prepaid; the fee is paid on the date on which you will start using the service (Art. 4.4).
• Before the purchase, the order summary shows the package, number of users, term, discounts applied and total amount.

• Fees, payment terms and their effective dates are announced in the relevant sections of Docvivo CRM (Art. 4.2).
• Subscription Packages are priced at a monthly unit price per user; discounts based on the number of users and the term are shown separately in the order summary.
• Add-on Packages have a single price independent of the number of users and are purchased for the same term as the main package.
• All prices are denominated in Turkish Lira (TL); the exact amount is shown on the payment page. The User is responsible for paying the applicable taxes and duties (Art. 4.4).
• Changes to fees and payment terms made during a membership period do not apply until the current period ends; the new terms take effect upon the start of the new period (Art. 4.2).

• Payments are collected by credit card or debit card through the secure payment infrastructure of PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.
• Your bank may require 3D Secure authentication during payment.
• For membership and payment transactions and for automatic renewal, your card and payment details may be stored by Docvivo or by third parties approved by Docvivo (Art. 4.5).
• If the payment cannot be completed, no amount is charged to your card; you may retry the payment at any time.
• Your invoice will be sent to you within 7 days from the date on which you start using the service (Art. 4.4).

Docvivo CRM is a cloud-based service; there is no physical delivery and no shipping fee. As soon as your payment is confirmed, your package is assigned to your company account and your entire team can start using it.

If activation does not take place, contact us at [email protected]; we will resolve the issue as a priority.

New company accounts may use Docvivo CRM free of charge for 14 days; no card or payment details are requested for the trial.

Upon expiry of the trial period, your membership converts into a paid membership according to the package, service level and term you select (Art. 4.2). Access to your account is suspended until the fee is paid; the records you created during the trial period are retained.

• The membership period begins on the date on which the payment is confirmed and ends at the end of the term you selected.
• Unless you request otherwise up to 7 (seven) days before the end of the period, your membership is automatically renewed at the end of each period (Art. 4.3).
• You will be informed via Docvivo CRM, e-mail or post at least 15 days before your membership expires (Art. 4.4).
• If the renewal fee is not paid, access to your account is suspended; once the payment is completed, your team picks up where it left off.

• You may upgrade or downgrade your membership package at any time; unless otherwise specified, change requests are implemented at the end of the current membership period (Art. 4.2).
• Package upgrades, increases in the number of users and Add-on Package purchases take effect immediately; the amount corresponding to the unused term of your current package is deducted from the total of the new order and is not refunded in cash.
• Package downgrades, reductions in the number of users and shortenings of the term do not take effect before the current period ends.
• Add-on Packages may be purchased with packages with a term of at least 6 months; in order to purchase only an Add-on Package, your current package must have at least 180 days remaining.

Since the service is performed instantly in electronic form and its performance begins with your consent before the withdrawal period expires, the right of withdrawal cannot be exercised for purchases made in the capacity of a consumer, pursuant to subparagraphs (ğ) and (h) of the first paragraph of Article 15 of the Distance Contracts Regulation. For purchases made in the capacity of a merchant and for commercial purposes, the provisions on the right of withdrawal under consumer legislation do not apply.

We therefore recommend that you try Docvivo CRM with your team during the 14-day free trial before making a purchase.

• To stop automatic renewal, it is sufficient to give written notice to [email protected] at least 7 days before the end of the period; your membership will end at the end of the period (Art. 4.3).
• Either party may terminate the Agreement without stating any reason and without paying compensation by giving 1 (one) week’s prior written notice to the e-mail address notified by the other party (Art. 7.2).
• In the event of a breach of the Agreement or of the legislation, Docvivo may suspend the membership or terminate the Agreement (Art. 3.15, 7.3). The Agreement may also be terminated if the account remains inactive for 3 (three) months (Art. 7.5).
• Termination does not extinguish fees and obligations that have accrued up to that date; Docvivo CRM can no longer be used from the date of termination (Art. 7.4).
• Memberships are prepaid; if the membership ends for any reason during the membership period, including termination of the Agreement, the fee paid is not refunded (Art. 4.2, 7.4).
• After termination, you may access your content on a read-only basis for 6 (six) months and may retrieve your data free of charge within this period; requests made after the expiry of this period may be subject to a fee (Art. 7.6, 7.7).

Notices are given via the e-mail address you provided during registration or via general announcements in Docvivo CRM; notices given by e-mail take the place of written notice. It is your responsibility to keep your e-mail address up to date (Art. 8.3).

Seller

BNN Yazılım Danışmanlık Dış Ticaret Limited Şirketi

E-mail

[email protected]

Phone

+90 549 151 00 23

Address

Altunizade Kısıklı Cad. Tekin Ak İş Merkezi, D:No:3 Daire:9, 34662 Üsküdar/İstanbul